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Our Policy For Securing Your Privacy

Trust IconYour privacy is taken very seriously here at Extremewest and we are committed to protecting it at all times. Any information we gather from you is solely for the purposes of providing a smooth shopping experience and to assist us in establishing bookings, correct product delievery and ensuring details you want to appear on vouchers is done accurately. Below you will find answers to questions you may have about how we manage your privacy. If you do not see a satisfactory answer then please do not hesitate to contact us on 0845 9000 316 Monday - Friday 9.00am - 5.30pm where our customers services team will be more than happy to help. Alternatively you can email us with any questions you may have enquiries@extremewest.co.uk


What information will I have to give you and why do you need it?

The personal information that we gather from you is: your name; postal address; telephone number; mobile number and email address. This is to ensure that we send products to the correct address by email and by post. On very rare occasions we may need to contact you to advise that a product has, for reasons beyond our control, been changed or altered in some way and we need to give you the option of choosing something else or continuing, if appropriate, with the existing product. If you have asked us to make a booking on your behalf with one of our trusted suppliers then the standard information we give them will be limited to the names of participants and a contact telephone number for any emergencies. Any other information they require will only be sent to them after we obtain your permission.  We will also ask for the name and email of the recipient (the person the voucher is intended for) This to to ensure the voucher can be personalised and to send the recipient a congratulations certificate after they have redeemed their experience (congratulations certificate service will be available from 2013). Under no circumstances will we contact the recipient before they have enjoyed their experience, so as not to spoil the surprise.


Where will you store my information and is it safe?
 
The personal information we gather from you is collected at our administration office - Extremewest, Shilstone Lane, Chagford, Devon TQ13 8JX - and is stored using secure server encypted data storage system software (SSL). We strictly adhere to the UK Data Protection Legislation. In the interests of your security we may ask for proof of identity before we disclose any sensitive information to you.


What card payment information will you require and do you store this?
 
Most importantly Extremewest do not store any card information. When you make an online purchase you will be directed to our secure merchant bank website before you submit any card information. We use WorldPay who are a major global leader in secure online payments. They will ask you for your name, address and card details. Some card issuers may additionally ask for security details from you to ensure your card is not being used fraudulently. They will never ask for your full password. If you choose to make your payment over the telephone our customer services team will input your information directly into the Worldpay-Moto secure online payment system. Once again - none of this information is recorded by Extremewest and WorldPay will not disclose this information to Extremewest or any other 3rd parties once the transaction is complete.



Will you pass my information on to anybody?
 
Extremewest will not sell, rent, trade, lend, give away, advertise, broadcast or make public by any other means, to any 3rd parties, the personal information we gather from you. The only exception is on the occasion where you ask us to make a booking with our trusted suppliers on your behalf, as mentioned above.


What are cookies and how do you use them?
 
When you visit an online shopping website like Extremewest a small text file is stored on your computer. This is totally normal practice and nothing to worry about. The cookie does not contain any personal information about you and these cookies are used to ensure your shopping experience is a smooth as possible. In Extremewest´s case we use the cookie information to see what you have put in your basket. As our site develops we will introduce other ways of making your experience even better by using cookies to help us suggest products you may not have thought about which we think you might like. You can disable cookies but many websites will not function properly on your computer if you do so. For more information about cookies you might find Googles article helpful Google´s description of cookies.


To conclude

Hopefully the information on this page will help you make an informed decision about the legitamacy and trust status of Extremewest as an online shopping website, who take the matter of your security and privacy very seriously. Obviously when shopping with any online company for the first time who are not household names there will always be that element of doubt so we hope you will give us the opportunity to prove - just as thousands of other people over the past decade have done - that our purpose and mission is to provide memorable and delightful experiences to people in the South West.

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